#57 Why You Need To Be Customer Obsessed
When you plan your lead generation, customer experience or sales strategy, what do you focus on?
Most business owners operate from the "what is great about my product" perspective, and very often they completely miss the mark with their customers - resulting in zero to little excitement from customers.
You need to operate from the customer's perspective. You need to be customer-obsessed.
On this episode of The Chill MomBoss Show, Michelle breaks down three simple questions you need to answer and focus on to create an amazing customer experience and differentiate yourself from others in the market.
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8 years ago, Michelle Hon started a blog from home and turned it into a more than half a million dollar revenue business.
Today, she's an author, speaker, business coach, investor and she's leading 4 businesses, from F&B, publishing, digital marketing to education. Michelle’s blog has generated more than 3 million views, and hundreds of students have completed her business growth online courses and videos. Her story has been featured on Channel News Asia, Lifetime Asia, The Asian Money, Parenting World and more. In 2019, Zine named her one of the Top 10 Mom Influencers in the World.